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Ordering FAQ

 

Q: When will my order be shipped?

A: Orders received before 12:00pm Central Time Monday –Wednesday (excluding holidays) are shipped out the same day. Orders received after 12:00pm CST are processed the next business day.  Please click HERE for a complete shipping schedule.

Q: When will my order be delivered?

A: You are able to specify your preferred delivery date.  Unless otherwise requested orders are sent via Fed Ex 2 day delivery.  Please click HERE for a delivery schedule.  Overnight delivery is available for an additional charge.  Please call (901) 767-4672 to speak with Elizabeth or Leslie for special delivery requests.

Q: How do I cancel my order or make changes?

Orders may be cancelled by calling (901) 767-4672.  Although we will make every effort to process your cancellation or change request, once an order is prepared for shipment or sent out for delivery it can not be changed.

 

Q: Can I ship outside the United States

A: We are unable to ship outside the United States

 

Q: Can I ship to a P.O. Box or APO/FPO address?

A: Fed Ex does NOT deliver to P.O. Boxes or APO/FBO addresses.

 

Q: How do I check my delivery status?

A: To check the delivery status of your order, simply go to fedex.com and enter your tracking number.  If you have any questions or problems, please call us at (901) 767-4672 or contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Q: Is delivery guaranteed in 2 days from the day shipped?

A: Yes, for all perishable items Fed Ex guarantees delivery within 2 days.  For orders of spices or apparel delivery is sent via Fed Ex Ground and will arrive in 3-5 business days.  If your package is late, please contact us us at (901) 767-4672  or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Q: Does the food stay frozen?

A: Depending on the season and the location in the U.S. the product may start to thaw.  If you need the product to be frozen, please contact us regarding overnight delivery.  The food should arrive with an internal temperature of 40 degrees and be refrigerated immediately.  If you will not be home to receive your shipment, we strongly recommend shipping to a work address.

 

Q: Will Fed Ex deliver if no one is home?

A: In most cases Fed Ex will leave a package in the safest location possible.  If the Fed Ex driver does not feel the package can be left in a safe location, he or she will NOT leave the package.  Therefore, we recommend someone be home to receive the package or you have the package shipped to a work address.

 

Q: Can I place an order to be shipped from the restaurant?

A: Yes, from the Summer Ave. store only.  There is someone available to assist you from 9:30am – 3:30 pm Monday – Friday.

 

Q: Can you ship any other Central BBQ products not on the shipping menu?

We are always looking at adding additional products to our shipping menu.  However, all of the items currently available for shipping are made in a USDA inspected facility, not in the restaurant.

 

Q: Can I order food from the restaurant and ship it myself.

Yes.  Please contact Elizabeth or Leslie  Monday-Friday at (901) 767-4672 and provide a minimum 48 hours notice.  We will have your order ready for pick up,  vacuum sealed and frozen.  If you need a shipment box, please notify us when you place your order.

 

Q: Can I thaw a frozen product in my microwave?

A: Not recommended.  Please click HERE for reheating instructions.

 

Q: How do I reheat my ribs or pork?

Cooking instructions are included with each order, or click HERE for instructions online.

 

Q: Why are your sauces shipped as a perishable item?

All of our sauces are made fresh and contain no preservatives.  Sauces should be refrigerated immediately and similar to ketchup will keep for 3-6 months in the refrigerator.

 

Q: How many people does one slab of ribs feed?

Each slab of St. Louis style loin back ribs feeds 1-2 people.

 

Q: How many people does one pound of pork feed?

Each pound of slow smoked pork shoulder feeds 4-5 people.

 

Q: Do your products contain gluten?

Yes.

 

Q: Can I include a special note in the package?

Yes!  Simply enter your message in the comments section and we will include it with your order.

 

Q: Do you include an invoice with the package?

No, you will receive an email confirmation after you place your order which serves as your receipt.

 

Q: How long can I keep the product in my freezer.

We recommend enjoying your ribs or pulled pork immediately.  You may freeze any unused, unthawed portion for 3-6 months.

 

Q: I’ve forgotten my password, how can I find it?

A.) You can retreive your password from the account management menu on the left of the online shop page found HERE.

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